Thirty days to be sure.
A stick has to feel right in your hands, not just read right on a spec sheet. If it does not, send it back. Return anything unplayed within 30 days for a full refund — no restocking fee, no interrogation.
- Email the crew. Message [email protected] with your order number and which item is going back. We reply within a day with a prepaid label.
- Box it as it arrived. Unplayed stick with the blade sleeve on, supplements sealed, protective kit with tags. Drop it at any carrier point.
- We refund the moment it lands. Back to your original payment method within 3–5 business days of the parcel reaching Boston. You get an email when it clears.
Eligible, and the exceptions.
Unplayed, within 30 days.
Return any stick or protective item that has not seen turf, with its sleeve or tags intact. A few knock-around practice touches on a clean floor are fine — a full session on sand-dressed turf is not.
Sealed tubs only.
Unopened TurfCharge and ReCover come back for a full refund. Opened one and did not get on with it? Our money-back guarantee still covers your first tub — just tell us honestly how it went.
Covered by the guarantee.
Digital guides cannot be “returned,” so instead they carry a straight money-back guarantee. If a playbook did not earn its couple of dollars, email us within 30 days and we refund it, no file to send back.
Wrong length or bow?
Swaps are free inside 30 days — the whole point of the free size fitting. We cross-ship the replacement as soon as your original is scanned by the carrier, so you are rarely without a stick.